Privacy Policy

1. Overview

Havena provides tools for communities to communicate, share notices and events, manage membership, and access trusted local resources.

We collect only the information needed to operate the service, support community administrators, and keep residents safe.

2. Information we collect

Depending on how you use Havena, we may collect:

• Account details such as name, email address, phone number, and profile information
• Community details such as community name, membership role, unit information, and admin settings
• User-generated content you submit, including community posts, comments, photos, notices, events, messages, and marketplace listings
• Safety and moderation records, including reports you file, reports about content or users, and blocked-user relationships
• Device and notification data, such as app platform and push notification tokens used to deliver alerts
• Usage information needed for security, diagnostics, and product improvement
• Billing and subscription information for community administrators when applicable

3. How we use information

We use information to:

• Provide, maintain, and improve the Havena platform
• Authenticate users and manage community access permissions
• Send service-related communications such as login codes, notices, push notifications, and account updates
• Operate in-app safety tools, including reporting, blocking, content review, and hiding blocked-user content
• Support moderation, safety, fraud prevention, and abuse investigation
• Process subscriptions and respond to support requests

4. How we share information

We do not sell personal information. We may share information with:

• Community administrators and authorized members when needed for community operations
• Service providers who help us host, secure, communicate, or process payments
• Authorities when required by law or to protect the safety of users and the public

5. Retention and security

We retain information only as long as needed for the purposes described in this policy, legal obligations, and dispute resolution.

We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we encourage strong account practices.

6. Your choices

You may update account profile details in the product where available. Community administrators can manage member access for their communities.

You may contact us to request access, correction, or deletion of personal information, subject to applicable law and community obligations.

7. Contact

If you have privacy questions, contact us at hello@gohavena.com or support@gohavena.com.